Behind the scenes, the City’s Field Utilities group, often in small teams of just two to four employees, worked tirelessly all year to keep our community running safely and smoothly. Their work may not always be visible as the water and sewer piping is all underground, but its impact reaches every home, business, and neighborhood we serve.
Water Distribution staff tackled an incredible workload this year, repairing 281 water leaks, repairing or replacing 18 fire hydrants, and replacing, repairing, or installing 800+ water meters. They successfully inspected 2,635 backflow preventers, exercised 3,769 water system valves and performed regular maintenance on hundreds of fire hydrants throughout the city to ensure system reliability and emergency readiness. In addition, they collaborated with Public Works Engineering, Community Development, and Capital Improvement Project (CIP) teams on new developments and infrastructure upgrades across the city, helping ensure safe and reliable water service for both new and existing residents.
Our Sewer Collection System team demonstrated the same dedication, completing 104 sewer system repairs and CCTV-inspecting 130,000 feet (24.6 miles) of collection system. They flushed and cleaned 156,000 feet (29.5 miles) of sewer lines and, in collaboration with Wastewater Operations, performed 48 sewer lift station cleanings, helping protect public health and the environment.
Together, this team responded to 1,530 individual resident concerns and handled an astounding 7,838 Underground Service Alert (USA) tickets, carefully marking existing city infrastructure to prevent damage and avoid service interruptions.
This year’s numbers tell a powerful story, but what is not fully captured is the teamwork, problem-solving, long hours, and pride these employees bring to their work every day. Above all, this team approaches every task with a resident and customer first mindset, responding with care, professionalism, and a commitment to reliable service. We are incredibly grateful for this group of professionals whose dedication to maintain regulatory compliance is exemplary, which keeps our water and sewer utility systems efficient and our community thriving. Thank you for always putting our residents and customers first.